Job Overview:
The Quality Listing Manager (QLM) has overall responsibility for thru-put and quality of listings of the new and used equipment that is received from all our clients and sales channels. With direct reports onsite and remote.
Objectives:
Ultimately the QLM job is to make sure all AUM (assets under management) are properly received, processed, stored, tracked and reported. Specific objectives include:
- Team- Build and inspire a world class team to provide best in class service
- Process- Create, communicate and implement best in class SOP’s/processes
- Dashboard- Establish metrics to measure, report and improve the quality of Processing operations.
Responsibilities:
- People Management: manage 2 to 6 people
- Receiving- Create and execute to process to receive and report the receipt to all stakeholders
- Processing
- SOP’s- Review current and optimize future state SOP’s for AUM processing
- Listings- Content creation and posting of descriptions of all AUM
- Images- Uploading of all images for AUM
- Valuations- Utilize data from internal (sales teams & service teams) and external sources to asess and establish equipment valuations for resale
- Quality- Create quality standards for all listing.
- Sales Interface- Establish regular communication and reporting to the Sales team
- Storage- Assure that equipment is safely and efficiently labeled, tracked and stored
Direct Reports:
- 4 x Preprocessors in the California and Netherlands warehouses
- Several remote technical writers/post processor
Reporting – You will report directly to the Operations Manager.
Peers:
- Sales- You will liase with the Director of Sales and the sales team to assure that AUM is accurately valued and posted on our website
- HR- You will liaise with HR team to coordinate the hiring, firing and management of your direct reports
Qualifications:
- Education- Candidates should have an 2-year associates or 4-year college degree
- Strong organization skills
- Strong research and writing skills
- People Management- Candidate should have 2+ years in managing and inspiring team members
- Process- Candidate should have experience in creating and executing business processes and workflows
This position is full-time and non-exempt. The hours are 8:00am to 5:00pm Monday-Friday but may require some flexibility in schedule. REUZEit offers full benefits including, but not limited to – medical, dental, vision, PTO, and sick time after the probationary period.